GoDaddy has apologised and awarded users who were affected by the downtime earlier this week with credits that they can use to extend their service for free for a certain amount of time.
September 10, 2012 saw GoDaddy, which is one of the biggest web hosting companies in the world, partially knocked offline by an unknown cause. The host that runs more than five million sites saw a significant portion of its customers having their sites knocked offline. Businesses were particularly hard hit as some have claimed to have lost a potential $50,000 due to customers going elsewhere.
In response to these issues, one free month of service has been awarded to customers. The ability to redeem these credits comes with an email. The link must be clicked on within seven days or the offer will expire. It’s been reported that the email hasn’t been sent to all users, so this is not something that all GoDaddy customers will receive.
Scott Wagner, the Chief Executive of GoDaddy, commented on the decision to compensate users for the inconvenience caused. He started by admitting that: “We let you down and we know it,” before continuing on to say that: “I cannot express how sorry I am to those of you who were inconvenienced.”
It’s unknown as to what exactly was the main cause of the issues experienced, but there are two major theories making the rounds. GoDaddy claimed that it was a failure on the part of their own hardware, which was a statement they issued in response to claims that it was hacked via a DDoS attack initiated by the loose coalition of web hackers known as anonymous; they are known by their famous Guy Fawkes masks.