HostGator is one of many web hosting companies, including BlueHost and JustHost, which has experienced major outages. The problems caused a complete shutdown of most websites with excessive slowness and poor access.
The problems came seemingly out of nowhere on the morning of August 2, 2013. The company is remaining relatively silent on the issue. Since the hosting service went down, the company has been releasing updates via its Twitter account and on its forums, which are stored on separate servers.
Theories and Ideas
A lot of people are having theories and ideas over the outages. Some say its major server maintenance while others claim it’s due to a major hardware failure. The company refuses to say anything, but they’re hinting towards some kind of necessary maintenance.
The data centre in question is located in Provo, Utah, and is owned and operated by Endurance International Group. A statement from them said that in addition to problems with services, “Company websites and some phone services were affected as well.”
This explains why not every HostGator website was impacted by the outage. The majority of affected customers are in Canada and the US.
The outages have caused major problems for businesses that rely on the Internet. Everything is back online now, but the damage caused to companies is great. It could have potentially cost thousands of dollars in online revenue due to customers not being able to access online payment systems.
Another consideration is the impact on search engine optimisation (SEO). Companies affected by the outages could see their ranks decrease due to the prolonged spell spent offline. Google actively measures the amount of downtime for each website and ranks them accordingly.
HostGator can breathe a sigh of relief as they are not to blame for the incident. This allows them to retain their promise of providing customers with almost 100 per cent uptime for their websites.