HostGator is currently recovering from a power outage at one of its data centers that was reported to have left thousands of customers without server access.
The incident took place at the Ace Data Center in Provo, Utah, and occurred due to failure with a high voltage power line, resulting in the shutdown of thousands of small business websites. The facility is owned and operated by Endurance International Group, the corporate entity behind several leading web hosting providers, which meant that it was not only HostGator customers left feeling frustrated, but also businesses with hosting accounts at FatCow, iPage and BlueHost, amongst others.
According to Joshua Martin, head of customer service at HostGator, the issue was discovered at 11:37 am ET on Wednesday. By 2 pm, the hosting provider reported to having restored full service for the majority of its affected customers with shared and VPS accounts. At 3:10 pm, the service for most of the customers with dedicated servers was said to be back to normal. However, a press release put out by Newswire revealed that many dedicated hosting customers remained without service some 11 hours after the issue was originally flagged.
Since being acquired by Endurance International Group, a number of HostGator customers have complained of a downgrading a services. This latest power outage issue follows a similar outage back in August when network issues left many customers without power.
HostGator continues to work as quickly as possible to resolve any problems suffered by customers in relation to the incident and has promised to provide information updates on its forum.