Web hosting company Phoenix NAP announced through its blog that it was creating a separate website whereby its cloud customers could share ideas on how to improve its services and bolster quality.
It is designed to act as a new community area and cloud users can put forward their ideas for improvements. Cloud staff members from the company review these ideas and consider whether to put them forward for inclusion. Other users can also review these ideas and comment on them. The more people who endorse an idea the more likely a member of the Phoenix NAP team will give the idea some serious consideration.
Phoenix NAP claims that it wanted to have some user input to help drive their future strategies. They said they know individual users often have ideas that they hadn’t thought of before.
The communications and public relations manager for the Phoenix NAP team, Scott Reiland commented, “Phoenix NAP cloud will keep being enhanced to help create a robust virtualization solution that is capable of meeting any need. Our core philosophy is not changing.” He continued to say, “What is changing is with the addition of the Community, you can now easily let us know what you want to see. After all there is nothing wrong with getting a little help from our friends.”
The new Phoenix NAP section makes it easier for the organisation to act on feedback given by its users. By making sure they make their processes more transparent, their clients can see their progress and that they are listening to them.
The launch of the new community section comes after a prolonged beta stage in which users could submit feedback. Although many of these ideas didn’t go forward, the organisation did assert it took aspects of certain ideas on-board.