Rackspace Hosting announced it was introducing a number of new features and services for its open cloud platform.
Customers can now benefit from Rackspace’s entire portfolio of products through its open cloud platform. These services include Critical Application and Managed Services.
Rackspace president Lew Moorman released a statement saying: “Providing the highest level of service in the industry is central to our values as a company.” The statement continued to speak of cloud computing: “Cloud computing customers tell us they want good pricing and exceptional service, and offering one without the other simply won’t cut it in today’s environment.”
The new Critical Application Services empowers customers to focus on their central business activities whilst Rackspace maintains their major applications. Customers tailor their environment to their unique requirements, whilst Rackspace provides specialist engineers to deal with consultations and regular monitoring. These services also gain the benefit of its 100 Percent Production Platform Uptime Guarantee and full support from each of its frontline departments.
The webhosting provider also revealed Managed Cloud Services would expand to encompass seven of the company’s latest products, which it released in the past few weeks and months. Rackspace claims these services would give clients additional access to their team to help run their operations through the open cloud.
Managed Cloud Services also support the entirety of the open cloud platform. Some of these things include: Cloud Monitoring, Cloud Load Balancers, Cloud Databases, Cloud Backup, Cloud DNS, and Cloud Block Storage.
The prepared statement from Rackspace commented on the organisation’s intention to enter the pricing war between Google and Amazon, whilst noting the superiority of its cloud platform by not locking in customers to any plan. Moorman said: “We believe customers ought to be able to move anytime they see another provider offering better features, service or value.”