Shopify Timeline: Embedding Links in Comments

Our blog post series discussing the Shopify Timeline continues with this post in which we will discuss embedding links in conversations. By ‘links’ we do not mean HTML links to external websites. We mean local links to specific things within the Shopify environment. A full list of linking options will be discussed later in this post.
Shopify Timeline: Embedding Links
Keep in mind the purpose for using the Timeline as a communication tool within Shopify. Starting a new Timeline conversation makes it possible for Shopify store owners and their staff to communicate within the platform itself in a way that is fast, convenient, and secure. Embedding links in Timeline comments makes conversations even more efficient. Why? Because the staff members involved in the discussion at hand can quickly follow those links in order to stay abreast of the conversation. They do not have to hunt things down to find out what is being discussed.

How to Embed Links in Comments

In the very first post of this series, we briefly mentioned some of the things that can be included in comments. You can discuss customers, orders, returns, and so on. Many of the things you might want to discuss can be linked to directly in the comments simply by using the hashtag symbol. For example, if you want to mention a specific product in a discussion, you would enter the following:

#p[product name or keyword]

Let us say you want to link to a new smartphone from the Acme smartphone company. Your entry might look something like:

#pAcmeX1000

The beauty of the Timeline is that you do not have to get things perfect. If you do not remember the model number of the Acme smartphone exactly, you could use a keyword instead. Shopify does an instantaneous search to produce a list of products containing that keyword. You can then choose from the list to automatically create the proper tag.

Types of Links You Can Embed

Products are but one type of information that can be linked to within the Timeline. You can use the @ to reference specific staff members for the # to link to the following:

  • an order – #o[order keyword]
  • a draft order – #d[order keyword]
  • a transfer – #t[transfer name or keyword]
  • a customer – #c[customer name]
  • a product – #p[product name or keyword]
  • a variant – #v[variant name or keyword]

Linking to an individual customer profile is probably the easiest of all the options because customer names are well defined. Even so, you might be attempting to link to a customer using a surname that is common among half a dozen of your regulars. You still have the same benefit of the Shopify platform offering suggestions as you go, helping you to choose the right customer from the suggested list.

Are you using Shopify’s Timeline feature yet? If you are, have you begun using embedded links to move your discussions along? Learning how to use embedded links makes the Timeline more efficient and arguably more effective.

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